Terms and conditions

• Business name: doplniť
• Registered office: doplniť
• Company ID (IČO): doplniť
• Tax / VAT ID: doplniť
• Registration: doplniť
• Studio: Na vrátkach 1K, 841 01 Bratislava
• Email: info@keramikahelienka.sk
• Phone: +421 903 394 212

Supervisory authority: Slovak Trade Inspection (Slovenská obchodná inšpekcia), Inspectorate for the Bratislava Region, Bajkalská 21/A, 827 99 Bratislava, www.soi.sk.

These terms govern buying goods in the online shop at www.keramikahelienka.sk and taking part in classes and workshops at the studio. The buyer is a consumer or a business that orders goods or a service from us.

A consumer is a natural person buying outside their business. If you buy as a business (for example a team building for a company), the consumer protection rules do not apply to you and the relationship is governed by the Slovak Commercial Code.

Every piece is made by hand in the studio and usually exists only once. The photos show the actual piece. The colour of the glaze may look slightly different on different screens.

If two buyers order the same piece at the same time, the contract is made with the one whose order we confirm first. We let the other buyer know and refund everything they paid.

You put goods in the cart and at checkout fill in your name, email, phone and delivery method. Before sending you see a summary of the order with the total price and can correct it.

You send the order with the “Pay” button. By doing so you propose a purchase contract and commit to paying the price.

The purchase contract is concluded when we confirm receipt of your order by email. doplniť

Prices are in euros. doplniť

You can pay by card through the Comgate payment gateway. You enter your card details directly on Comgate's page; we never see them. doplniť

We send the invoice by email. doplniť

Pickup at the studio (Na vrátkach 1K, Bratislava) is free. We agree on the pickup time by email or phone.

doplniť

We deliver the goods within doplniť of the conclusion of the contract.

Goods bought in the online shop: as a consumer you have the right to withdraw from the contract within 14 days without giving any reason (§ 19 and § 20 of Act No. 108/2024 Coll.). The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take possession of the goods.

To exercise the right of withdrawal, inform us of your decision by an unequivocal statement, for example a letter sent by post to doplniť or an email to info@keramikahelienka.sk. You may use the model withdrawal form below, but it is not obligatory. The deadline is met if you send your notice before the withdrawal period has expired.

You can also withdraw online with the “withdraw from the contract here” function at doplniť. We will email you a confirmation of receipt without delay, including its content and the date and time it was sent.

If you withdraw from the contract, we will reimburse all payments received from you in connection with the contract, including the costs of delivery to you. This does not apply to supplementary costs if you chose a type of delivery other than the least expensive standard delivery we offer. We will make the reimbursement no later than 14 days from the day we receive your withdrawal notice, using the same means of payment you used, without any fees.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

Send the goods back or bring them to the studio (Na vrátkach 1K, Bratislava) no later than 14 days from the day you withdraw from the contract. The deadline is met if you send the goods before it expires. Please pack ceramics carefully.

You bear the direct cost of returning the goods. doplniť

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

• Classes and workshops on a fixed date: under § 19(1)(l) of Act No. 108/2024 Coll. there is no right to withdraw without giving a reason. The cancellation terms in Classes and workshops apply.
• Goods made to your specification (custom orders): under § 19(1)(c) of the same act there is no right to withdraw without giving a reason.

Complete and return this form only if you wish to withdraw from the contract (annex 2 of Act No. 108/2024 Coll.):

• To: doplniť, doplniť, info@keramikahelienka.sk
• I/We* hereby give notice that I/We* withdraw from my/our* contract for the supply or provision of the following product: …
• Ordered on/received on*: …
• Name of consumer(s): …
• Address of consumer(s): …
• Signature of consumer(s) (only if this form is sent on paper): …
• Date: …

* Delete as appropriate.

Conditions from the current class sign-up form:

• Sign-up – through the form or at the studio. It is not binding until paid. The booking is valid from the day of payment.
• Payment – at least 7 days before the class. The price includes tools, materials, storage of your pieces while they dry, two firings, light refreshments and the teacher.
• Cancellation – 50 % is refunded for cancellations up to 3 days before the class. Earlier cancellations get a full refund or another class. doplniť
• A missed lesson of a monthly course can be made up within the prepaid period. Absence must be announced 48 hours in advance, otherwise the session is lost.
• Changes – the studio may change the date and place. It announces changes by email or text message. If the new date does not suit you, we refund the full amount.
• Safety – follow the teacher's instructions in the studio. Children are the responsibility of their legal guardian unless agreed otherwise.
• You collect your finished pieces at the studio after the second firing. doplniť

You can report defects of a class (a service) without undue delay by email or in person. We will confirm the report in writing without delay, with the period for fixing the defect of no more than 30 days (§ 4(2)(j) of Act No. 108/2024 Coll.).

We send a voucher for a class or a purchase by post or email. It is valid until the date shown on it: doplniť. It expires after that date.

A voucher is not a class on a fixed date, so you can withdraw from the contract within 14 days of receiving it, as long as you have not used it.

We are liable for defects of goods under the Slovak Civil Code. The procedure is in the Complaints policy.

How we process your personal data is described on the Privacy policy page.

If you are not satisfied with how we handled your complaint, or you believe we have violated your rights, write to us at info@keramikahelienka.sk and ask us to put it right.

If we reject your request or do not reply within 30 days of it being sent, you can file a proposal for alternative dispute resolution under Act No. 391/2015 Coll. The competent body is the Slovak Trade Inspection (Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava, ars@soi.sk) or another body on the list kept by the Slovak Ministry of Economy. Dispute resolution before the Slovak Trade Inspection is free of charge.

Supervisory authority: Slovak Trade Inspection (Slovenská obchodná inšpekcia), Inspectorate for the Bratislava Region, Bajkalská 21/A, 827 99 Bratislava, www.soi.sk.

Matters not covered by these terms are governed by Slovak law, in particular the Civil Code and Act No. 108/2024 Coll. on consumer protection.

We may change these terms. An order is governed by the terms in effect when it was sent.

These terms and conditions are effective from doplniť.