Delivery and payment

We do not ship goods. We hand them over in person at the studio, Na vrátkach 1K, 841 01 Bratislava, free of charge.

After payment we agree on the pickup time by email or phone. The details are in the terms and conditions.

Classes and workshops take place at the studio at the same address.

You pay for goods from the online shop and for class dates sold on the website in advance, online, through the Comgate payment gateway. After you send the order we take you to the gateway's page. The gateway offers the payment methods that are currently available.

Card payment (Visa, Mastercard):

• On the gateway's page you enter the card number, the expiry date and the CVC/CVV security code.
• Your bank may ask you to confirm the payment (3D Secure), most often in your mobile banking app.
• After payment the gateway takes you back to our website and the order confirmation arrives by email.

You enter your card details only on Comgate's page; we never see them. More about card payments (in Czech).

Bank payment buttons (fast bank transfer):

• On the gateway's page you choose your bank.
• You sign in to your online or mobile banking. The payment order is already filled in.
• You confirm the payment in your bank. The gateway takes you back to our website and the order confirmation arrives by email.

More about bank transfers (in Czech).

Prices are in euros. If a payment fails, you can try again while the order is valid (30 minutes after you send it).

Online payments are handled for us by the Comgate payment gateway. Its operator, Comgate, a. s., is a licensed payment institution supervised by the Czech National Bank.

You can take questions and complaints about the payment itself directly to Comgate:

• Comgate, a. s., Gočárova třída 1754/48b, Hradec Králové, Czech Republic
• Email: podpora@comgate.cz
• Phone: +420 228 224 267

Complaints about goods and questions about your order go to us at ahoj@helenatelier.sk, under the complaints policy.